TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By opting in to receive text messages from Alex Cleaning Service (“we,” “us,” or “our”), you agree to these SMS Terms and Conditions (“Terms”). Your consent to receive SMS messages is voluntary and not a condition of purchasing any goods or services from us.

2. SERVICE DESCRIPTION

Our SMS service provides you with text message communications that may include appointment confirmations and reminders, service scheduling updates, promotional offers and discounts, cleaning tips and seasonal reminders, customer satisfaction surveys, important service announcements, and account and billing notifications. These messages are designed to enhance your experience with our cleaning services and keep you informed about your account and our offerings.

3. OPT-IN AND CONSENT

By providing your mobile phone number and checking the opt-in box, or by texting a keyword to our designated short code, you expressly consent to receive automated marketing and transactional text messages from Alex Cleaning Service at the phone number provided. You certify that you are the authorized user of the mobile phone number you provide.

4. OPT-OUT PROCEDURES

You may opt out of receiving SMS messages at any time by texting “STOP” to any message you receive from us, calling us at (215) 677-9717, emailing us at [Insert Email Address], or following the unsubscribe link in any of our messages. Upon opting out, you will receive a final confirmation message confirming your unsubscription. After this confirmation, no further messages will be sent unless you re-subscribe.

5. MESSAGE FREQUENCY AND CHARGES

Message frequency varies but typically ranges from 2-6 messages per month. Message and data rates may apply according to your mobile carrier plan. Alex Cleaning Service does not charge for SMS messages, but your carrier’s standard messaging rates apply. We are not responsible for any charges incurred from your mobile carrier.

6. HELP AND SUPPORT

For assistance with our SMS service, you may text “HELP” to receive support information, contact us at (215) 677-9717, email us at [Insert Email Address], or visit our website at https://alex-cleaning.com. Our customer service team is available to answer any questions about our SMS program.

7. PRIVACY AND DATA PROTECTION

Your privacy is important to us. We will only use your phone number for the purposes described in these Terms and will not sell, rent, or share your phone number with third parties for their marketing purposes. We store your information securely and in accordance with applicable laws and will delete your information upon request, subject to legal retention requirements.

8. SUPPORTED CARRIERS

Our SMS service is compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, Metro PCS, U.S. Cellular, and other major carriers. The service may not be available on all carriers or in all areas.

9. TECHNICAL LIMITATIONS AND DISCLAIMERS

We cannot guarantee message delivery due to factors beyond our control. Messages may be delayed or fail due to carrier issues, phone settings, or network problems. We are not liable for any delays, failures, or errors in message transmission. Additionally, our SMS service may not be compatible with all mobile devices.

10. USER RESPONSIBILITIES

You agree to provide accurate and current mobile phone information and promptly notify us of any phone number changes. You must use the service only for lawful purposes and not use it to harass, abuse, or harm others. You are responsible for all activity associated with your phone number.

11. PROHIBITED USES

You may not use the service for any illegal or unauthorized purpose, attempt to disrupt or interfere with the service, use automated systems to interact with the service without permission, or violate any applicable laws or regulations.

12. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes via SMS or through our website. Continued use of the service after modifications constitutes acceptance of the updated Terms.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALEX CLEANING SERVICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SMS SERVICE.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Alex Cleaning Service, its officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the SMS service or violation of these Terms.

15. GOVERNING LAW

These Terms shall be governed by the laws of Pennsylvania, without regard to conflict of law principles.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Alex Cleaning Service regarding the SMS service.

17. CONTACT INFORMATION

Alex Cleaning Service 27 S 11th St 2nd floor, Philadelphia, PA 19107 Phone: (215) 677-9717 Email: linnik@comcast.net Website: https://alexcleanings.com/ For SMS-specific inquiries: (215) 677-9717