Privacy Policy for Alex Cleaning Services

I. Effective Date: June 25, 2025
Alex Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in Pennsylvania. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

II. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, service address, billing address, email address, and telephone number, that you voluntarily give to us when you register with the site, request a quote, schedule a service, or when you choose to participate in various activities related to our services.
Derivative Data
Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our services from the site. We store only very limited, if any, financial information that we collect. All payment processing is handled by secure third-party payment processors.
Service Information
Information about your cleaning preferences, special instructions, access codes or instructions for entering your property, and any other information necessary to provide our cleaning services.

III. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
· Schedule and manage your cleaning appointments
· Process your transactions and send you related information, including purchase confirmations and invoices
· Send you administrative information, such as updates to our terms, conditions, and policies
· Provide customer support and respond to your inquiries
· Send you appointment reminders and service updates via SMS, email, or phone
· Improve our website and services
· Monitor and analyze usage and trends to improve your experience
· Protect against fraudulent transactions and illegal activities
· Comply with legal obligations under Pennsylvania and federal law
· Create and manage your account with us
· Deliver targeted advertising, coupons, and other information regarding promotions and our services to you

IV. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation, including compliance with Pennsylvania state law and federal regulations.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, SMS messaging services, hosting services, customer service, and marketing assistance. These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Professional Service Providers
We may share your information with our professional service providers such as lawyers, accountants, and insurers where necessary to obtain professional advice or services.
With Your Consent
We may disclose your personal information for any other purpose with your consent.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In Pennsylvania, we maintain records in accordance with applicable state record retention requirements.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any transmission of personal information is at your own risk.

V. Your Rights

Under Pennsylvania law and applicable federal law, you have certain rights regarding your personal information:
· Request access to the personal information we hold about you
· Request correction of any inaccurate or incomplete information
· Request deletion of your personal information, subject to certain legal exceptions
· Opt-out of marketing communications at any time
· Withdraw consent where we rely on consent to process your information
· File a complaint with the Pennsylvania Attorney General's Office if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the contact information provided below.

VI. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

VII. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

VIII. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt-out of receiving marketing communications at any time by:
· Following the unsubscribe instructions in any marketing email
· Replying STOP to any marketing SMS message
· Contacting us directly using the contact information below

IX. Pennsylvania-Specific Disclosures

As a Pennsylvania business, we comply with all applicable Pennsylvania privacy and data security laws, including the Pennsylvania Breach of Personal Information Notification Act. In the event of a data breach involving your personal information, we will notify you in accordance with Pennsylvania law requirements.

X. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Alex Cleaning Services
27 S 11th St 2nd floor, Philadelphia, PA 19107
linnik@comcast.net
(215) 677-9717
For privacy-specific inquiries, you may also email us at: linnik@comcast.net

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We will notify you of any material changes by posting the new Privacy Policy on this page and, if appropriate, notifying you by email or SMS.

XII. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Alex Cleaning Services. This includes SMS messages for appointment scheduling and appointment reminders. Message frequency varies. Message and data rates may apply. See privacy policy at https://alex-cleaning.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out. We do not share mobile opt-in data with third parties or affiliates.